Slack stopped working for many people around the United States since 10:14am EDT. Users could not send messages, open their chat channels, or read old threads. Thousands of people went to Downdetector to report the problem.
According to outage tracker DownDetector, By 10:25am EDT, there are 2045 outage reports. Many users say they are unable to send or receive messages, with some reporting that the app is completely unresponsive
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Social media reaction
Several users also took to X (formerly Twitter) to express their frustration.
“Tried to report an issue to@SlackHQ and this was the response upon submission. Seems like they’re going through it right now”,” wrote one.
One user had a lighter take. He and his wife both could not upload images on Slack. He wrote, “your status page says everything is fine, but both my wife and I can’t upload images. Is Slack mad at our home network, or is this global? :)”
“@SlackHQ he user groups management is broken and doesn’t list any of the groups even when searching. Also the Contact Us form on the Slack Help Center is broken…..,” wrote another user.
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Another user expressed his problem that his team is using phones to comunicate and wrote, “@SlackHQ there’s a widespread issue with slack today. Not sure about Mac but my entire team with windows seems to be impacted. Slack becomes irresponsive on windows a few minutes in. Tried ‘repair’ and force close, but no help there. We are using app in our phones to communicate.”
One user replied on Slack’s post that, “can’t use these features when your app is down my friend,” and the post was about features of the Slack, it said: “Answers are usually already somewhere in Slack — the hard part is finding them quickly. @question_base Agent detects questions in threads and surfaces trusted answers automatically, helping teams spend less time searching through channels and more time moving work forward.”
However, it is not clear why the outage happened.
