Canva, the online graphic design tool, appeared to be down for many people on Wednesday. At the time of writing, Downdetector logged about 2000 people facing problems with Canva.
“I can’t open any templates. It always goes to a 404 error page when I go to actually use a design,” one person wrote. Another added “anyone else getting Error code: [9f087dba98eb424f-EWR]? when they open a design”. Yet another said “Can’t get into any of my designs or create a custom size template…”.
Downdetector showed that most people faced problems with the website, with the complaint percentage at 71. Some faced issues with the app and login as well.
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A reason for the outage is not yet known and Canva is yet to comment on the matter.
How to fix Canva issues?
Several users complained of different kinds of issues with Canva amid the outage. Depending on the problem, some fixes can be tried on the user end.
Error code: [9f087dba98eb424f-EWR]: This normally indicates disruption between your browser/app and Canva’s servers. One can try and solve this by refreshing the page, using incognito mode, logging out and back in, clearing browser caches and disabling extensions, and turning off hardware acceleration. One can also disable VPN or proxy, switch networks and flush DNS cache to see if it works.
Others shared images of the issues they were facing.
‘Couldn’t open that design’ error: One can try to fix this by refreshing the page, clearing browser cache/cookies, or switching to incognito mode. Further, one can check internet, restart the app/browser, check for browser updates.
Internet connection lost error: One can try to fix the following by checking internet stability and refreshing the page. If it doesn’t work, one can turn off VPNs, clear browser cache/cookies, or try Incognito/Private mode.
Another user posted a different problem.
404 error: This usually means that a work is unpublished, or the link is broken, or it is processing DNS changes. Some ways to fix this include republishing the Canva website, waiting up to 72 hours for domain propagation, checking that the URL is correct, or re-linking domain in settings.
However, given the widespread nature of the outage, it is unlikely that user-end fixes will yield results.
Complaints about Canva outage
Many took to social media to complain about the Canva outage. “Been up since 3:30 AM working on customs. Now Canva is down,” one remarked. Another added “Damn, Canva’s down again, how am I supposed to do my presentation now?”
Yet another said “Finally ready to put pen to paper and Canva is down. Maybe it’s a sign to go to bed.”
