Thousands of Verizon Communications users in Texas reported outages with Verizon’s wireless network on Tuesday afternoon. In response, the network confirmed on social media that its service in Texas has been affected after a fiber cut and they are working to restore services.
Among the areas affected were parts of West Texas and areas in the Texas Panhandle, such as Amarillo, Odessa, San Angelo, and Midland. Users complained that their phones were stuck on SOS mode and were unable to connect to the network.
In response to a question from a user on X, the X account of Verizon Support confirmed the problem following the fiber cut.
It read: “A fiber cut is causing a service interruption for customers in the West Texas area. Our engineers are aware of this issue and are working quickly to resolve it. Please visit our Check Network Status page for updates on service in your area. We know how much people rely on Verizon and apologize for any inconvenience. We appreciate your patience.”
DownDetector, a platform that tracks such outages based on users’ feedback show that the outage started around 4pm EST and peaked around 4:40pm EST with around 2,500 users reporting issues with Verizon. As of now, there are more than 1600 users facing problems with Verizon’s service in Texas.
This story is being updated.
